{"id":37,"date":"2022-01-12T14:24:22","date_gmt":"2022-01-12T11:24:22","guid":{"rendered":"https:\/\/spamaster.md\/?page_id=37"},"modified":"2022-02-02T15:12:21","modified_gmt":"2022-02-02T12:12:21","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/melanin.md\/ru\/politica-de-retur\/","title":{"rendered":"POLITICA DE RETUR"},"content":{"rendered":"
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Spa Master MD respect\u0103 prevederile\u00a0Legii nr. 105-XV din 13 martie a. 2003 privind drepturile consumatorilor \u00een cadrul contractelor la distan\u021b\u0103, ce confer\u0103 cump\u0103r\u0103torului dreptul c\u0103 \u00een termen de\u00a014 zile<\/strong>\u00a0de la primirea tuturor produselor cump\u0103rate, s\u0103 le returneze, f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 invocarea vreunui motiv. Conform prevederilor acestei ordonan\u021be, produsele pot fi returnate numai dac\u0103 sunt \u00een aceea\u0219i stare \u00een care au fost livrate, inclusiv ambalajul.<\/p>\n

Nu se accept\u0103 pentru returnare produse care prezint\u0103 forme de consum sau uzur\u0103, cu ambalajul desf\u0103cut sau desigilat, care prezint\u0103 modific\u0103ri fizice, lovituri, ciobiri, zg\u00e2rieturi, \u0219ocuri etc.<\/strong><\/p>\n

Dac\u0103 te g\u00e2nde\u0219\u021bi s\u0103 returnezi un produs, te rug\u0103m\u00a0s\u0103\u00a0iei aceast\u0103 decizie \u00eenainte de a-l deschide\/desigila\/utiliza.<\/p>\n

Dreptul de a face retur, prev\u0103zut deLegea nr. 105-XV din 13 martie a. 2003,\u00a0 exist\u0103 pentru a \u00ee\u021bi permite s\u0103 examinezi produsul a\u0219a cum ai face-o \u00eentr-un magazin, nu pentru a-\u021bi oferi 14 zile de utilizare gratuit\u0103.<\/p>\n

Te rug\u0103m\u00a0 s\u0103 ai \u00een vedere c\u0103 nu se accept\u0103 returul dac\u0103 produsele sunt testate\/\u00eencercate. De\u0219i o parte din produse nu sunt sigilate, ele sunt expediate a\u0219a cum vin de la produc\u0103tor, \u00een cadrul procedurii de verificare se depisteaz\u0103 dac\u0103 ele au fost desf\u0103cute \u0219i probate,\u00a0 iar returul nu este acceptat. Aceste produse \u00ee\u021bi\u00a0 vor fi returnate prin curier, cu plata ramburs. PRODUSELE COMERCIALIZATE ONLINE NU SUNT TESTERE, de aceea te rug\u0103m s\u0103 ai \u00een vedere c\u0103 \u00ee\u021bi alegi exact nuan\u021b\u0103 potrivit\u0103 sau produsul dorit.<\/p>\n

Dac\u0103 dore\u0219ti s\u0103 returnezi un produs achizi\u021bionat de pe\u00a0www.melanin.md<\/a>, te rug\u0103m s\u0103 urmezi umatorii pa\u0219i:<\/p>\n

Pasul 1. Informeaz\u0103-ne cu privire la inten\u021bia de a returna produsul achizi<\/strong>\u021bi<\/strong>onat<\/strong><\/p>\n

\u2013 Po\u021bi face acest lucru printr-un email la\u00a0spamastermd@gmail.com<\/a>\u00a0cu subiectul \u201ccerere de retur\u201d prin care s\u0103 ne informezi cu privire la solicitarea de retragere din contract. Te rug\u0103m s\u0103 specifici numele complet \u0219i corect, adresa de e-mail folosit\u0103\u00a0la plasarea comenzii, num\u0103rul comenzii, num\u0103rul facturii \u0219i data emiterii;<\/p>\n

\u2013 Telefonic, la num\u0103rul\u00a0+37369 54 55 56 \/ +37362 16 62 92, iar operatorii no\u0219tri \u00ee\u021bi vor oferi infoma\u021bii cu privire la pa\u0219ii pe care trebuie s\u0103 \u00eei urmezi;<\/p>\n

\u2013 Po\u021bi complet\u0103 formularul de retur, pe care \u00eel g\u0103se\u0219ti\u00a0aici<\/strong><\/a>, iar apoi s\u0103 \u00eel trimi\u021bi la\u00a0spamastermd@gmail.com<\/a><\/p>\n

\u2013 Te rug\u0103m s\u0103 ne informezi cu privire la op\u021biunile de retur, \u0219i anume dac\u0103 dore\u0219ti s\u0103 \u00eenlocuie\u0219ti produsul cu un altul existent \u00een stoc sau dac\u0103 dore\u0219ti s\u0103 \u00ee\u021bi return\u0103m contravaloarea produsului. \u00cen cazul \u00een care dore\u0219ti s\u0103 prime\u0219ti contravaloarea produsului, te rug\u0103m s\u0103 ne trimi\u021bi un cont IBAN \u00een lei pentru returnarea sumei.<\/p>\n

\u2013 \u00cen maxim 72 de ore te vom contacta prin e-mail sau telefonic pentru a confirma procedura de retur, \u00een cazul \u00een care cererea \u00eendepline\u0219te condi\u021biile obligatorii de aplicare pentru produsele achizi\u021bionate.<\/p>\n

\u00a0<\/p>\n

Pasul 2. \u00a0Preg\u0103te\u0219te coletul \u0219i contacteaz\u0103 curierul<\/strong><\/p>\n

\u2013 Dac\u0103 ai ajuns la acest pas, te rug\u0103m s\u0103 solici\u021bi curierului preluarea coletului. Conform Legii nr. 105-XV din 13 martie a. 2003 privind drepturile consumatorilor \u00een cadrul contractelor la distan\u021b\u0103,\u00a0vei suport<\/strong>a<\/strong>\u00a0costurile de transport.<\/strong><\/p>\n

ATEN\u021aIE: Coletele expediate cu plata transportului la Mavicomex S.R.L\u00a0vor fi refuzate!<\/strong><\/p>\n

\u2013 Coletul va con\u021bine produsul pe care dore\u0219ti s\u0103 \u00eel returnezi,\u00a0ambalat corespunz\u0103tor \u00een bul\u0103 protectoare<\/strong>, pentru a nu se deteriora pe parcursul transportului, \u00eentr-o cutie \u00eenchis\u0103 cu band\u0103 adeziv\u0103. De asemenea, te rug\u0103m s\u0103 returnezi produsul \u00eempreun\u0103 cu documentele \u00eenso\u021bitoare.\u00a0Dac\u0103 ai beneficiat de produse promo sau cadou, va trebui s\u0103 le\u00a0 returnezi \u0219i pe acestea \u00een stare intact\u0103. Ata\u0219eaz\u0103 \u00een colet \u0219i cererea de retur completat\u0103 \u0219i semnat\u0103.<\/strong><\/p>\n

ATEN\u021aIE: Nu uit<\/strong>a<\/strong>\u00a0s\u0103 specifici c\u0103 plata transportului se face la expeditor, coletele cu plata transportului la destinatar vor fi refuzate.<\/strong><\/p>\n

\u00a0<\/p>\n

Pasul 3. Ridicarea coletului<\/strong><\/p>\n

\u2013 Dup\u0103 ce ai solicitat curierului ridicarea coletului, vei fi contactat \u00een aceea\u0219i zi imediat pentru expedierea coletului. Va trebui s\u0103 achi\u021bi contravaloarea expedierii, \u0219i s\u0103 trimi\u021bi coletul la urm\u0103toarea adresa:<\/p>\n

Mavicomex S.R.L.<\/strong><\/p>\n

Chi\u0219in\u0103u, Str. Bulgar\u0103 101<\/strong><\/p>\n

Num\u0103r contact: +37369 54 55 56 \/ +37362 16 62 92<\/p>\n

\u00a0<\/p>\n

Pasul 4. Recep\u021bia cantitativ\u0103 \u0219i calitativ\u0103 a produselor returnate<\/strong><\/p>\n

\u2013 Dup\u0103 ce coletul a ajuns la noi, el va fi repartizat departamentui responsabil de recep\u021bia cantitativ\u0103 \u0219i calitativ\u0103 a produselor returnate. Te asigur\u0103m c\u0103 acest pas este atent supravegheat \u0219i monitorizat. \u00cen cadrul acestei etape vom verific\u0103 dac\u0103 produsul returnat \u00eendepline\u0219te condi\u021biile de retur.\u00a0Dac\u0103 produsul returnat nu \u00eendepline\u0219te criteriile de mai sus, el \u00ee\u021bi va fi reexpediat, costul transportului fiind \u00een sarcina clientului.<\/p>\n

\u2013 Te vom contacta telefonic sau prin email pentru a-\u021bi aduce la cuno\u0219tin\u021b\u0103 rezultatele finale constatate \u00een maxim 72 de ore de la primirea produsului.<\/p>\n

Pasul 5. \u00ce\u021bi restituim banii sau \u00ee\u021bi \u00eenlocuim produsul<\/strong><\/p>\n

\u2013 Dac\u0103 ai optat pentru rambursarea sumei iar produsul pe care l-ai returnat \u00eendepline\u0219te condi\u021biile de retur, \u00ee\u021bi vom vira banii \u00een contul specificat de tine \u00een formularul de retur. Banii vor fi vizibili \u00een contul t\u0103u \u00een maxim 14 zile calendaristice din momentul \u00een care produsul ajunge fizic la noi.<\/p>\n

\u2013 \u00cen cazul \u00een care dore\u0219ti \u00eenlocuirea produsului, iar acesta \u00eendepline\u0219te codi\u021biile de retur, te vom contacta \u00een cel mai scurt timp \u00een vederea \u00eenlocuirii \u0219i expedierii noului produs. Costul transportului pentru expedierea produsului dorit este \u00een sarcina ta, dac\u0103 comanda nu \u00eendepline\u0219te condi\u021biile de valoare pentru a beneficia de transportul gratuit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Spa Master MD respect\u0103 prevederile\u00a0Legii nr. 105-XV din 13 martie a. 2003 privind drepturile consumatorilor \u00een cadrul contractelor la distan\u021b\u0103,<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"yoast_head":"\nPOLITICA DE RETUR - Melanin Cosmetics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/melanin.md\/ru\/politica-de-retur\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POLITICA DE RETUR - Melanin Cosmetics\" \/>\n<meta property=\"og:description\" content=\"Spa Master MD respect\u0103 prevederile\u00a0Legii nr. 105-XV din 13 martie a. 2003 privind drepturile consumatorilor \u00een cadrul contractelor la distan\u021b\u0103,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/melanin.md\/ru\/politica-de-retur\/\" \/>\n<meta property=\"og:site_name\" content=\"Melanin Cosmetics\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-02T12:12:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/melanin.md\/wp-content\/uploads\/2022\/02\/SpaMaster_logo-K.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 \u043c\u0438\u043d\u0443\u0442\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/melanin.md\/politica-de-retur\/\",\"url\":\"https:\/\/melanin.md\/politica-de-retur\/\",\"name\":\"POLITICA DE RETUR - 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